The change introduces several usability issues for administrators and users alike, which Microsoft failed to mention in the announcement.Īdministrators who replied to the official Twitter announcement by Microsoft's Office Insider account highlighted, that the installation of the application required administrative privileges, and that the user that required assistance, needed to install the new Quick Assist app from the Store to get help using the tool. It loads the Quick Assist interface when selected. The "not yet" option will be removed from the application window. Users receive a prompt that a new version is available, and that it needs to be downloaded and installed from the Microsoft Store. The old version of Quick Assist can't be used anymore after according to Microsoft. The announcement explains how the new version of Quick Assist can be installed, but it does not highlight the challenges that administrators face. The company delayed the change by a week, which was originally scheduled to take place on May 16, 2022. Announced on April 27, 2022, Microsoft informed Windows Insiders about the upcoming changes to Quick Assist.
Starting on May 23, 2022, that version of Quick Assist will stop functioning. *Quick Assist is only available for Windows 10 anniversary update and beyond at this time.Users may launch the interface by searching for Quick Assist or by using the keyboard shortcut Ctrl+Win+Q the new app supports the keyboard shortcut just like the old version of Quick Assist. The person who needs assistance enters the code and gives permission to the helpdesk, who is then able to take control of that room’s computer and provide assistance over the remote connection. Both start Quick Assist and the helpdesk sends a security code to the person who needs assistance. The person who needs help requests assistance from a remote individual or helpdesk by IM, voice, video (usually the helpdesk or could be Quicklaunch support). Microsoft Quick Assist is a Windows 10 app that enables two people to view or share a computer over a remote connection so that one person can help solve problems on the other person’s computer. Quicklaunch has now added Quick Assist to the catalog to allow any organization to easily provide remote support to meeting room PCs. Modified on: Tue, 2 Oct, 2018 at 11:06 AM Solution home Quicklaunch (all editions) Application Integration Using Microsoft Quick Assist
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